Customer Service - Server Room Source

CUSTOMER SERVICE
Policies and Procedures

Payment Methods - All of our prices are in U.S. dollars, and we accept payment via : Visa, MasterCard, and American Express.

BUY BY PHONE - Our customer service representative will call you to collect and verify your credit card information on the phone.

BUY ON-LINE - We use Authorize.Net, a credit card gateway, to enable you to safely and securely use your credit card. If you choose to pay by a secure server using your Visa or Mastercard, you will be prompted to enter your credit card number.

We never store credit card information in our database or on our server. This is done by Authorize.net whose entire business is a secure SSL encrypted credit card processing. We, and the administrator, have no access to your credit card numbers on our web server.

We do not sell or otherwise provide any information in our database to third parties.

BUY BY CHECK - Please send payment to : 8001 Irvine Center Drive, Fourth Floor, Irvine, CA 92618

Ordering Options
You can order by calling our Customer Service Center at 866-708-4777 Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Standard Time.

Sales Tax
California requires us to charge a 7.75 percent sales tax on all products shipped to a California address. No tax is charged on orders shipped outside of California. For orders shipped to Canada, order recipients are responsible for paying the associated Goods and Services Tax (GST), Provincial Sales Tax (PST), Harmonized Sales Tax (HST) and any applicable duty charges upon the arrival of the order. Any brokerage fees incurred are also the responsibility of the recipient.

Canceling Orders
You may cancel or revise your order Ч if we are contacted before your order has been processed. To request a cancellation on an unshipped order: Call our Customer Service Center at (866) 708-4777. We recommend calling because your window of opportunity for canceling Ч which must be done before shipment Ч can sometimes be very short. Contact Customer Service Center immediately. You will receive an e-mail confirmation after your order has been canceled. Items sold as a set may be canceled only as a complete set. Once your order has been shipped, it is no longer possible to cancel it. Your option then is to request a Return Material Authorization (RMA) from Customer Service and initiate a return.

We Guarantee Your Satisfaction
This Customer Satisfaction Guarantee applies only to items sold by Server Room Source. We want you to be completely satisfied with every purchase you make from Server Room Source. We are so committed to this we guarantee it with our Customer Satisfaction Guarantee. Here's how it works: Server Room Source stands behind every product it sells. If you aren't happy with a product for any reason you may return the merchandise for full refund minus shipping and handling charges within 30 days of the shipment date, please call our customer service department at (866) 708-4777 for a refund or replacement (subject to product availability). Our guarantee applies to most of the items on our site. If an exception applies, it will be noted on the product page. If you have any comments or if we can help you in any way, please don't hesitate to contact us. E-mail:customer_service@srsource.com You may return an item(s) for refund within 30 days of the shipment date. Here's the Server Room Source return process in four quick steps: Contact our Customer Service Center via phone and request a Return Material Authorization (RMA) number. Please be sure to indicate whether you want a refund or a replacement.

E-mail:customer_service@srsource.com Local phone: (866) 708-4777

If you are requesting a replacement item, a Server Room Source Service Associate will request information from you in order to facilitate the replacement order. The Associate will follow up with you later, letting you know the expected delivery date for your replacement item. The Associate also will send you a Return Material Authorization, which contains Return Instructions, Return Information and Shipping Labels. We require all returned merchandise to be re-packed in its original product box with its original packing materials. We also require you to include all components, manuals and accessories. Any incomplete items are subject to a 30% restocking fee. For your protection, we encourage you to send your return via UPS or Insured Parcel Post. We will pay for return shipping if your return is the result of an incorrect shipment by us, or a damaged or defective product. We require you to pay for return shipping for any other reason. CODs will not be accepted. Note that we pay only for ground service on returned shipments unless authorized by our Customer Service Center. Note: We don't issue Return Authorizations or refunds for individual items that are part of a set unless you are returning the item because of a shipping mistake by Server Room Source because the item is damaged or defective.

Refunds
After we receive the returned item, we will process your refund within five business days (business days are Monday through Friday, excluding holidays). We will apply the refund to the same credit card you used to make your original purchase, or by check if you purchased your items by check. Please note that the credit card credits might not appear for up to 45 days, depending on the internal policies of the institution that issued your credit card. If you have any questions, please e-mail us at customer_service@srsource.com call us at (866) 708-4777. Server Room Source will make the refund for the amount that originally was paid for the item, plus tax. If your return is the result of an incorrect shipment by us or a damaged or defective product, we also will refund the shipping charges. When an oversized item is returned for reasons other than an incorrect shipment by us or a damaged or defective product, the cost of return shipping will be deducted from the credit on your original order. On occasion, we will issue a credit before a product has been returned to us. In such cases, whenever the product has not been returned within 30 days, we will charge you for the original cost of the product and shipping.

Copyright
All site design, text, code, graphics, interfaces, and the selection and arrangements thereof, on the site are the property of Server Room Source or their respective content suppliers and are protected by U.S. and other international copyright laws, й 1999-2003, Server Room Source. ALL RIGHTS RESERVED. Any unauthorized use of the materials appearing on the Server Room Source's web site is in violation of copyright, trademark, and other applicable laws and could result in criminal or civil penalties. Trademarks Server Room Source - srsource.com is/are trademark(s), trade name(s), or service marks of Server Room Source. All such trademarks, trade names, and service marks are proprietary to Server Room Source, and may not be used in connection with any product or service that is not Server Room Source, in any manner that is likely to cause confusion among customers or consumers, or in any manner that disparages or discredits Server Room Source, without Server Room Source's written permission. All other trademarks, product names, and company names and logos are the property of their respective owners.

Our Privacy Policy for the web site.
Server Room Source has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your contact information is used to contact you when necessary (when you provide such information to us). This site contains links to other sites. Server Room Source is not responsible for the privacy practices or the content of such Web sites. Our site uses forms for customers to request information, products, and services. We collect visitor's contact information (like their email address) Contact information from the order form is used to send orders and information about our company to you. From time to time we run contests on our site in which we ask visitors for contact information (like their email address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users information about our company and products.